General Summary:
Functional Responsibilities
• Accountable for adoption of Intelligent Automation (RPA to AI) technologies to drive business success.
o Engagement with Business teams to understand opportunities.
o Create and manage Roadmap, demand pipeline, Business Cases around major projects or initiatives, Prioritization and present for Steerco discussions.
o Drive periodic governance meetings and provide regular status to Stakeholders.
o Collaborate with Dev and Ops team to leverage technologies and recommend the appropriate solutions.
o Increase adoption of self-service/citizen development with governance
• Managing BI & Analytics services
o Understanding Analytics requirements and collaborating with Dev teams in suggesting solutions and performing POVs as needed.
o Capacity Planning across BI tools by collaborating with various stakeholders.
o Standardize and improvise enterprise support model for ongoing requests with triaging and prioritization.
o Planning for enterprise upgrades, support, and maintenance of BI tools.
o Establishing and managing Governance around security, dashboards, reports, and server resources usage with defined KPIs and metrics.
o Partnering with Internal teams and/or vendors in handling Major Incidents with Business communication, Impact, RCA, Long/Short term fix for service outages.
o Collaborate with teams and present operational metrics and major incidents in Ops Review meetings.
o Drive periodic governance meetings with various stakeholders for optimizing the usage of server resources in increasing the reliability and stability of services.
• Building and maintaining relationships with Automation and BI tool vendors for consistent support, contract renewals & negotiations, future roadmaps, new feature demos, POV’s, QBRs and technical conferences.
Minimum Qualifications:
Required skills and qualifications:
• Bachelor’s or master’s degree in computer science or related field
• 10 – 15 years’ experience in related Industry.
• 3 to 5 years of experience working in Automation teams leveraging technologies like RPA, Process mining etc
• 1 or more years of experience in applying AI to practical and comprehensive technology solutions
• Understanding of BI/Analytics tools
• Experience with innovation accelerators and cloud environments.
• Experience in program leadership, governance, and change enablement.
Key Competencies Required:
• Automation Tools – Strong understanding of various Automation tools including Process mining (Celonis/Automation AA/Conv AI/LLM’s etc)
• Analytical Skills – Strong understanding of various BI tools (OBIEE/OAC, Qlikview, PowerBI, ThoughtSpot and Spotfire) with their features, usage, and performance.
• Dealing with Conflict - Address problems, find common ground and persevere on tough assignments quickly and directly. This includes having the willingness to be centrally involved in debates and facilitating conflict discussion and resolution.
• Decision Making – Ready to make quick and accurate decisions. This includes weighing alternatives and considering the impact of the decisions.
• Focusing on the stakeholder - The ability to effectively identify and address key stakeholder needs.
• Taking Initiative – Able to drive enterprise and process improvement initiatives with close collaboration, perseverance, and patience.
• Proactive - Understanding current Automation & BI tools footprint and proactively driving initiatives in increasing the value of existing investment and supporting future growth.
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