Job Description
Position Type: Full-Time, Remote
Working Hours: CST
About Pavago:
We are seeking a Sales/Administrative Assistant with an emphasis on sales to support our US client in the cleaning business. This role involves managing various administrative tasks while ensuring effective sales operations. The ideal candidate will play a key role in maintaining smooth daily operations and driving sales through excellent customer service.
Key Responsibilities:
- Inbound Sales Calls: Respond to incoming sales calls, addressing customer inquiries and solving issues promptly while maintaining a positive demeanor.
- Appointment Scheduling: Assist in scheduling appointments by confirming the availability of cleaners and ensuring requested service dates are free.
- Lead Management: Follow up on leads and ensure accurate data entry in the CRM system to track customer interactions and maintain a strong sales pipeline.
- Outbound Communication: Perform some cold outreach as needed, although the primary focus will be on inbound sales.
- Customer Relationship Management: Be the first point of contact for customers, handling complaints and rescheduling requests efficiently.
- Administrative Support: Assist with various administrative tasks, including updating client information, processing orders, and supporting recruitment efforts.
- Social Media Management: Manage the company’s social media pages to enhance customer engagement and brand presence.
Requirements and Skills:
- Experience: Proven experience in inbound sales or customer service, preferably in the cleaning or service industry.
- Communication Skills: Excellent English communication skills, both verbal and written, to effectively engage with customers.
- Sales Confidence: Confident in selling and capable of maintaining a consistent close rate.
- Tech-Savvy: Comfortable using various software tools, including MS Excel and CRM systems, for effective organization and tracking.
- Attention to Detail: Strong organizational skills and an eye for detail to ensure accurate data management and follow-ups.
- Self-Motivated: Ability to work independently with initiative and a proactive approach to problem-solving.
- Team Player: Willingness to assist in recruiting efforts, including managing job listings and reviewing applicants.
What Makes You a Perfect Fit:
- Proactive Approach: You excel in a customer-focused environment, ensuring customer satisfaction through effective communication.
- Sales Confidence: You possess strong communication skills and confidence in selling, which allows you to handle inbound inquiries effectively.
- Organizational Skills: You can manage appointments and leads efficiently, ensuring no opportunities are lost.
- Technical Proficiency: You are comfortable using CRM tools and software to track and manage customer interactions.
- Adaptability: You are willing to take on additional administrative tasks as needed, contributing to the team's success.
What Does a Typical Day Look Like?
Your day will involve responding to inbound calls, assisting customers with their inquiries, and managing appointments. You will also follow up on leads and maintain records in the CRM system, ensuring all data is accurate and up to date.
Interview Process:
- Initial Phone Call: A brief conversation to assess your experience and fit for the role.
- Video Interview: Delve deeper into your professional background and assess your skills in a 30-minute call.
- Final Interview: A discussion with the team to ensure alignment with Pavago’s business development goals.
- Background Checks: Conduct swift verification of your references and past experiences.
Ready to Apply?
If you’re passionate about delivering exceptional customer service while driving sales, we want to hear from you!
