HR PMO

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of HR PMO

Business:  Human Resource

Location: Bangalore, Hyderabad or Gurgaon

The Programme Management Office is the information hub for programmes, projects and smaller scale change (used interchangeably throughout) within the HR Portfolio and involves tracking/reporting, assurance/quality control, reporting, financial/resource tracking, risk/issue tracking, change control, in addition to providing guidance to change delivery teams.

Role Purpose

• Tracking status of programme deliverables and milestones
• Programme level risk and issue co-ordination
• Supporting the adoption of the initiative lifecycle and methodologies
• Monitoring the status of projects transitioning into BAU
• Ensuring compliance of initiatives with HSBCs Change Framework and the HR Change Governance Process
• Coordination of the regular programme level reporting cycles
• Co-ordination of project Governance arrangements
• Post completion and lessons learned reviews
• Programme level workshops and knowledge sharing on best practice across the HR Function
• Additional responsibilities include assisting the PMO Management Team with defining and updating PMO processes, standards and governance and contributing to quality reviews.

The Opportunity:

• The HR PMO role has been created within the HR Strategy & Transformation team to manage PMO activities for programmes across the HR Function
• The role holder will provide stakeholders with consistent management information to support decision making at the initiative level
• The role holder will engage with a wide spectrum of stakeholders across the HR Business, HRIT and Transformation, a key element of this role is to manage these relationships
• The role holder will lead, influence, motivate and guide stakeholders, and members of the wider PMO team in driving and explaining what good looks like and how this can be achieved
• The role holder will work in alignment with HSBC’s Change Framework and Values

Role Dimensions

• The role holder will drive and manage best-in-class PMO standards for governance and other PMO activities across programmes they are supporting
• The role will require co-ordination of people and processes across organisation boundaries
• The role holder will support delivery of complex transformational change with regulatory and high profile internal drivers
• The role holder will have not have direct line management responsibilities, but will need to deliver through matrix management

Principal responsibilities

The PMO will play a key role in the management and control of the initiatives within the HR Portfolio. Supporting initiation, design and delivery of programmes through waterfall, agile or hybrid approaches, the role holder will manage the Project Management Office to provide effective support for the Programme Leadership Team and workstream Change Leads under the HSBC Change Framework. The PMO will:

• Establish & support core PMO processes including project reporting, risks & issues management, project governance processes, planning and dependency management, financial reporting, resources planning and tracking
• Work with programme management to produce regular and ad hoc reporting for presentation to a range of levels within the organisation
• Maintain working understanding of the objectives, plans and risks of the wider HR programmes
• Develop effective relationships with key programme stakeholders
• Liaise with other HR Change programmes to develop plans and manage cross-dependencies
• Provide input to related programme governance forums, to advise stakeholders on status, delivery feasibility, plans, dependencies, risks and issues.
• Identify relevant contributors to the project reporting processes, and ensure they are fully engaged and understand their required inputs and timelines
• Clearly communicate progress, issues and successes to stakeholders
• Deliver an effective and efficient project reporting process, including management of operational risks associated with the programme
• Ensure adherence with Change Framework and use of standard project management tooling e.g. Clarity.
• Manage all regulatory and compliance matters and Non-Financial Risks (NFRs). 
• Implement best practice in risk policies and governance frameworks.
• Track progress of mitigating actions for risks/issues/ dependencies and highlights any scope change
• Anticipate risks/ issues/dependencies that are not easily evident and help others to recognise them
• Create an environment which anticipates risk, ensuring action is taken to quantify and mitigate them
• Communicate changes in policy and governance effectively, reinforcing risk processes within the project / programme team