HEAD OF OPERATIONS (DEPUTY GENERAL MANAGER)

COMPANY OVERVIEW

Our Client, a Karachi based newly established FinTech company, seeks to appoint experienced professionals for the following role:

As a Head of Operations Management, you will be responsible for the management of workflow throughout all departments and will be a key member of the leadership team

Key Responsibilities

• Develop and execute an operations strategy aligned with our business objectives and expansion plans
• Streamline processes, systems, and workflows to enhance operational efficiency and quality
• Regular assessment of the efficiency and effectiveness of back-office operations and ensure all operational activities are carried out within the defined turn around time (TAT)
• Oversee complete operations of the Fintech including but not limited to customers wallet, merchant wallet, cards personalization, funds transfer, loyalty, merchant & agent management and settlement
• Manage product life cycle across channels, introduce enhanced service offerings & propose re-design of existing product capabilities
• Collaborate with cross-functional teams to enhance the delivery of fintech products and services
• Manage vendor relationships and partnerships to support our operational needs and ensure timely disbursement of payments to all partners and service providers
• Manage the customers complaint management system and ensure customer complaints across all channels are timely addressed
• Develop, document and maintain procedures and cross-functional workflows in conjunction with product and customer-facing channels
• Use data to drive fact-based decision making to optimize Companys offering and plan performance

Education

• Minimum 16 years of education preferably masters from a renowned HEC recognized university or institution/equivalent foreign degree holder preferably in MIS, Computer Sciences, IT, Database Management, Business Administration and / or any relevant field.

Experience

• Minimum 8-10 years of professional experience at a fintech start up or a large financial institution with at least 5-7 years of related functional experience in a similar role at an equivalent position or in one level below position.

Requirements

• Ability to excel in a dynamic, evolving and fast paced start up environment
• Exceptional leadership and team management skills with a track record of building and leading high-performing teams
• Demonstrated experience developing and implementing scalable processes, and working with technical teams to scope and operationalize new features
• Strong strategic planning, project management, and problem-solving skills
• Thorough understanding of regulatory and compliance requirements in the fintech industry
• A resourceful self-starter with excellent organizational and time management skills

Age

The candidate should be preferably not more than 45 years of age as of last date of submission of application
If you have the required experience and educational qualification to take up the challenging role, you are requested to apply by February 16, 2025 at http://jobs.hrs-int.com/
Only shortlisted candidates will be contacted.
www.hrs-int.com