Role and Responsibilities:
1. Oversee and manage all operational functions, ensuring efficiency, compliance with Shariah principles, and alignment with the bank's strategic objectives.
2. Lead and supervise the Call Center team to deliver exceptional customer service and resolve customer inquiries promptly.
3. Develop, implement, and optimize operational policies, procedures, and processes to enhance service delivery and cost efficiency.
4. Ensure regulatory compliance across all operations, liaising with relevant authorities and internal stakeholders.
5.Identify operational risks, implement mitigation strategies, and monitor performance to ensure risk management excellence.
6. Collaborate with Il teams to integrate technology solutions and automation to streamline operations and improve scalability.
7.Bulld and lead a high-performing operations team, fostering professional development and accountability.
8. Drive customer-centric initiatives and ensure seamless collaboration between the Call Center and other departments to enhance customer experience
Requirements:
-10 to 15 years of relevant work experience required
-Masters degree in Business/Finance or a related field