As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. A primary point of contact for customers, you are responsible to lead /manage the SaaS HCM Day2 deliveries. You will be handling pool of HCM functional and technical to deliver the quality services to customer. You are expected to guide the Team from technical and management perspective.
• Candidates should demonstrate capabilities of being Subject Matter Expert(SMEs) in their fields with capabilities spanning across multiple SaaS Modules/applications and hands-on abilities to lead teams.
• Candidate must have Managerial / lead experience
• Candidates are expected to have positive attitude, good communication skills, analytical skills, problem solving skills, and Managerial skills
• Should have Strong troubleshooting skills in Oracle HCM modules including extensive experience in the areas of business process analysis, requirement definition and solution design.
• Candidate should be UK Payroll SME
• Fast Formula knowledge is a must
• Ability to work on various assignments simultaneously.
• Should have real-time hands-on functional and Technical experience on minimum 3 HCM modules and worked on Implementation or L1/L2 level support.
Function Skills : UK Payroll and UK Absence Management + any other 2 modules
• Technical Skills : PL/SQL, BI, OTBI, Web Services, Rest APIs, FBDI/HDL/HCM Extracts/HSDL, OIC Integrations/Interfaces
• Experience levels : Expected experience range from 12+ in SaaS/Oracle Fusion Cloud. (Prior EBS experience will also be a plus)
Career Level - IC5
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