Guest Reservation Officer (Hospitality)

Job Description:

• Maintain/Build a database of customers/community.
• Conduct calls to potential and existing customers to gather feedback, address inquiries and promote our products/services.
• Create and maintain an accurate database of customer contacts and interactions to support follow-up efforts and sale strategies.
• Executive follow-up calls to nurture leads, encourage repeat purchases and facilitate customer retention.
• Assist in booking sales through our website and point of sale (POS) systems, ensuring all deals are properly documented and processed.
• Ensure accurate and timely processing of sales transactions and assist in generating invoices for customer purchases.
• Work closely with the marketing and sales teams to align strategies and share customer insights.
• collect and report customer feedback to improve service delivery and product offerings.

Qualification and Skills:

• Bachelors/ Masters ( In Marketing or relevant field)
• 2-3 years of experience
• Must have proficiency in CRM Software
• Must have Sales software knowledge 
• Understanding of invoicing and billing process

Location:

Gulberg, Lahore