HRSI is looking GR Team Member for one of its leading client.
Key Responsibilities:
Guest Interaction: Greet and welcome guests as they arrive, ensuring a warm and friendly environment.
Customer Service: Provide assistance with guest inquiries, requests, and complaints. Offer information about the facilities, services, and amenities available.
Reservations and Check-In: Assist guests with reservation check-ins and check-outs, ensuring a smooth and efficient process.
Issue Resolution: Address any guest concerns or complaints in a professional and empathetic manner, aiming to resolve issues quickly and satisfactorily.
Communication: Liaise with other departments (e.g., housekeeping, dining, maintenance) to ensure all guest needs are met.
Guest Requests: Assist with special guest requests, such as arranging transportation, booking activities, or providing additional amenities.
Feedback Collection: Collect feedback from guests regarding their experience and report any relevant insights to management to improve services.
Maintaining Records: Keep accurate records of guest requests, issues, and feedback for future reference and reporting purposes.
VIP and Loyalty Program Management: Provide personalized services to VIP or loyal guests, ensuring they have an exceptional experience.
Up-selling Services: Promote additional services, such as spa treatments, dining options, or events, to enhance the guest experience.
Facility Monitoring: Ensure that all public areas are clean, welcoming, and well-maintained, reporting any issues to the relevant departments.
Qualifications:
Education: Matric and Inter
Experience: Previous experience in a guest-facing role, such as customer service or hospitality, is preferred but not required.
