Job Title - GN - SONG - Service - Amazon Connect – Analyst
Management Level: 11-Analyst
Location: Bengaluru
Must-have skills: Genesys Contact Center Implementation
Good to have skills: AWS Lambda and Lex bots, Amazon Connect
Job Summary:
This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.
Roles & Responsibilities:
Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance.
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:
- Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities
- Work on creating Cloud transformation approach for contact center transformations
- Work along with Solution Architects for architecting cloud contact center technology with AWS platform
- Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect
- Work on innovative assets, proof of concept, sales demos for AWS cloud contact center
- Support AWS offering leads in responding to RFIs and RFPs
Bring your best skills forward to excel at the
role:- Good understanding of contact center technology landscape.
- An understanding of AWS Cloud platform and services with Solution architect skills.
- Deep expertise on AWS contact center relevant services.
- Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots
- Deep functional and technical understanding of APIs and related integration experience
- Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms
- Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.
- Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.
- Excellent communications skills
- Ability to develop requirements based on leadership input
- Ability to work effectively in a remote, virtual, global environment
- Ability to take new challenges and to be a passionate learner
Professional & Technical Skills:
- Relevant experience in the required domain.
- Strong analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced, dynamic environment.
Additional Information:
- Opportunity to work on innovative projects.
- Career growth and leadership exposure.
About Our Company | Accenture
Experience: 3 to 5 Years
Educational Qualification: Minimum 15 Years of Education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
Visit us atwww.accenture.com
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