Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Global Senior Supplier Manager.
Business - Corporate Services (Digital Business Services)
Principal responsibilities
- Management of the core global Master Service Agreements and supplier contracts for Corporate Services e.g. Construction Management, Facilities Management and Portfolio Management
- Providing the enablement services required to deliver the effective management of Global Third Party relationships including supporting negotiation of key activity throughout the contract lifecycle
- Delivery of Global Third Party Management Controls on behalf of the Corporate Services Risk owners
- Management of commercial commitments, KRI, KPI, SLA metrics – obtaining evidence internally and externally
- Utilise, support, and increase automation and centrally developed golden sources of tools and data to ensure opportunities for efficiencies, consistent reporting and drive change.
- Identify and manage the delivery of improvement opportunities, measuring and reporting on the value delivered.
- Develop and maintain strong, proactive working relationships with the operational leads, Third Parties and internal stakeholders business/functions. Act as an interface with the relevant partners, support and 2LOD areas internally and external. Ensure Risks & Controls are understood, managed and monitored .
- Effective management of Third Party Operated controls relating to a number of risk types. Meetings, data and reporting are recorded and communicated clearly.
- Ensure risks and Issues are mitigated and escalations are managed in line with the Risk Framework. Ensuring all Risk Management responsibilities are actioned, tracked, monitored and reported upon in line with policy. Evidence compliance to Bank Policies and act as escalation point for actions and outcomes.
- Ensure transparent and accessible reporting to both 2LoD and 3LoD.Working knowledge on Operational Risk Framework and supporting tools, for example Helios and Archer. Keep up to date with internal and external best practice using that know how to drive increased value. Provide professional trusted advice relating to Global Third Party Management. Ensure delivery targets are embedded and tracked. Provide guidance, personal challenge and growth to support employee development and retention where required
