General Manager - Hospitality

Role Overview:

The General Manager will oversee all aspects of our hotel's operations, ensuring the highest standards of service, profitability, and team performance. This leadership role demands a strategic thinker with a passion for hospitality and a proven track record in hotel management.

Key Responsibilities:

• Maximize revenue through effective pricing strategies, yield management, and promotional activities.
• Monitor market trends and competitor pricing. Develop and implement sales and marketing plans to attract new business.
• Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Ensure the efficient and smooth running of all hotel departments. Develop and implement operational policies and procedures.
• Monitor and analyze hotel performance against budget and key performance indicators (KPIs). Control costs and maximize profitability.
• Ensure a high level of guest satisfaction and loyalty. Respond to guest complaints and resolve issues promptly and effectively.
• Prepare financial reports and present to management. Build and maintain relationships with local businesses and community organizations.
• Conduct regular inspections of hotel facilities and services. Ensure the safety and security of guests and employees.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is preferred.
• 15+ Years of Experience
• Strong financial acumen and experience with budgeting, forecasting, and financial analysis.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hotel management software and systems.
• In-depth knowledge of industry trends and best practices.