Expert Customer Lifecycle Management- Central- JazzCash

Grade Level: L2

Location: Lahore

Last Date to Apply: 3 October 2024

What is Expert Customer Life-cycle Management – Central?

 Expert Customer Life-cycle management is a senior role where the ideal candidate will have a strong background in managing corporate portfolio within the telecommunications and financial services industry. Additionally, the candidate will be the focal point for potential and existing high value clients to develop JazzCash' corporate solution portfolio, including Salary Disbursement Solutions/Irregular Disbursement, Payment Gateway/E commerce, In-App Payment Collections. The role reports directly to the Regional Manager Corporate Partnership and requires exceptional stakeholder management skills to deliver complex projects across various organizations.

What does Expert Customer Life-cycle Management do?

• Pursue high value Organizations for sale of disbursement and collections solutions by integration and onboarding large ecosystems
• Responsible for bringing new clients onboard while maintaining relationships with existing ones
• Act as principal point of contact between a business and its customers
• Identify new markets and customer leads and pitch prospective customers
• Develop understanding of existing Corporate client base and liaise with them for upselling and making sure the operational activities are smooth
• Develop pipeline of potential clients through directly reaching out to them or by leveraging other Jazz channels
• Track and present pipeline to management for region
• Maintains professional and technical knowledge of Digital Financial Services by staying updated on regulatory and business practice changes
• Guide a client through the various stages the lifecycle from conception, negotiation, onboarding and live
• Deliver on monthly, quarterly and yearly targets
• Conduct regular meetings with corporate clients to give them high quality after sale services, revenue growth and relationship building along with information gathering with future business prospects
• Ensure smooth customer experience for all segments (B2B) clients registration fulfilling all regulatory requirements
• Timely escalate technology and operational complaints to relevant teams within defined TAT for better customer experience and follow up to resolve the same
• Drive product uptake and penetration by formulating sales strategies along with the regional corporate partnerships team and collaborating on sales pitches

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.