Job Description
Description :
Grade Level: L2
Location: Islamabad
Last date to apply: 25 Feb 2025
What is Expert Business Process Management?
- Identify potential areas of improvement and recommend ways to revamp the processes to improve customer experience
- Research, design, develop and digitalize processes to optimize customer journey
- Collect data for analysis to uncover areas for improvements and innovation
- Document current processes and define target business process models
- Conduct random audit of processes to evaluate any potential challenges
The role reports directly to the Manager CX-Business Process Management and has 4 people reporting directly into it with an extended team of 17 team members
What Expert Business Process Management does?
Key responsibilities
- Analyse & optimize existing business processes to increase efficiency & reduce process related cost as well as good customer experience
- AI based solutions to simplify and improve processes
- Support analysis and design of new processes
- Focus on efficient workflow in the business operations functions & achieve full digitalization
- Identifying exceptions and deviations, as well as management of these situations
- Data analysis to deep-dive and discover process improvement opportunities
- Support CX and Commercial teams for projects impacting processes or customer experience
Key Deliverables
- Development, improvement and management of processes and policies
- Enhance Jazz processes customer awareness through digital channels
- A collaborative effort will result in process simplification which will lead towards the transformation journey at Jazz while providing high level customer experience
- Automation and digitization of customer experience and customer processes
- Ensuring the compliance of the processes and prevailing policies
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Requirements
What are we looking for and what does it require to be CX Business Process Management Expert?
- Graduate from a recognized institute with 5+ years of relevant experience of implementing process improvement related projects
Soft skills and technical skills required
- Business Process Re-engineering
- Process Design/Management
- Six Sigma (Most Preferable)
- Project Management
- Analytical & Presentation Skills
Technical Skills
- Microsoft Office
- MS Visio
- AI Tools
Benefits
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
