Executive, Fleet Management

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

The pandas have embarked on an inspiring journey to serve “Meal for Every Table.” This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table. 

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a “Executive, Fleet Management” and play your part in the Operations Domain. 

On this journey, you will report to Senior Manager BPO/Central Ops (Rider Service).

Job Role and Responsibilities:

• You’ll be responsible to provide direct support to riders at the hub office in the city.
• In this partner facing role, you will be required to use available resources to maintain a service-oriented attitude towards our delivery partners.
• Job requires exceptional negotiation skills & an ability to work under pressure
• As one of the brains behind delivery operations done by our delivery “heroes” and managed by our partner BPO, you will be responsible to own-the-problems and solve them one at a time for a systematic improvement
• You’ll be expected to bring improvement in Rider NPS and Rider Satisfaction (RSAT) scores 

Your role in this journey requires the following:

• A 4-year degree program from a reputable institution
• Highly organized and self-disciplined, able to work on multiple projects in a self-structured and well-prioritized way
• Effective communication and interpersonal skills with a problem-solving attitude is the cornerstone of your personality
• You must be adept at G-Suite

What does your playfield look like?  

• We work in a flexible but fast paced environment.
• We start and end with customers to deliver exceptional service.
• We love to innovate, prioritize, decide, and deliver. 
• We love what we do, and we don’t rest until our targets are achieved.. So if you’re also someone who is driven until the dream is achieved, come join us.