Job Description
We are looking for a highly skilled eCommerce Expert with extensive experience in managing various eCommerce platforms, focusing on compliance and account health. The ideal candidate will have a strong background in customer support management, reporting, and a solid understanding of appeals and VAT processes.
Responsibilities
eCommerce Platform Account Health Maintenance and Compliance:
- Develop and implement strategies to increase sales while ensuring adherence to platform-specific policies and regulations.
- Continuously monitor platform performance metrics and make necessary improvements.
- Coordinate with other departments to manage and control returns and refunds effectively.
Customer Support Management:
- Oversee and refine the customer support process, ensuring timely and effective resolution of customer inquiries and complaints.
- Implement best practices to maintain high levels of customer satisfaction and retention.
- Collaborate with the support team to address and resolve customer issues promptly.
Reporting and Analysis:
- Generate and analyze reports on sales, customer feedback, and platform performance.
- Provide data-driven insights and recommendations to inform business strategies.
- Track and report on key performance indicators (KPIs) to measure success.
