Distribution Analyst

About the Role:

This role is responsible to:

• Manage 3PL relationships and services for all DC (Distribution Center) related activities including inbound, put-away, order processing, outbound, returns, and billing etc.
• Effectively manage DC KPIs, through regular feedback and performance reviews with 3PL service providers.
• Plan and implement programs consistent with LS&Co. strategy and financial and business targets.
• Continuously review, analyze, and implement processes/initiatives that maximize DC efficiencies supporting cost saving programs, reliable, and responsive warehousing & distribution operations.
• Support import & export processes while meeting agreed timelines and KPIs.
• 3PL billing reviews and audits for warehousing and transportation services. SAP PO creation for 3PL bills.
• Manage shipment claim processes for local and international shipments including inventory reconciliation

Key Responsibilities

• Partner and build strong relationship with 3PL to ensure shipments are shipped on-time and tracked
• Issue resolution among 3PL DC service provider, transporter, and customers
• Work with DC operations and transportation teams to ensure end to end deliveries are managed correctly including EDI upload and proof of delivery
• Implement cost & delivery efficient transport model and work with 3PL/Transporter to build fleet management
• Develop strong relationships with customers’ logistics teams to simplify processes and improve transit times
• Work with 3PL to manage Inventory accuracy and delivery accuracy
• Work with 3PL to optimize DC space, create a seamless flow and build efficient warehouse operations
• Manage DC performance including capacity planning and daily operations.
• Prepare and report delivery information for both internal and external customers/audits.    
• Conduct regular meetings and performance reviews with 3PL regarding problems, issues, concerns, and projects aimed at continuous improvement
• Resolve any problems with orders, deliveries, returns and other customer service-related issues/matters on daily basis
• Oversee and coordinate the implementation of distribution and warehouse policies and procedures (customer returns, dispatches)
• Creates SAP POs for 3PL bill payments
• Perform data analysis & reports as required to support an initiative, project or query
• Responsible for preparation of reports for Distribution
• The above job scope covers both local & SG/Regional support.

Key Metrics for Success:

• Distribution Cost Per Unit (CPU)
• Service Levels and OTFR
• 3PL/DC productivity – number of units handled per man hour
• Claims mitigation and timelines to resolve
• Sustainability initiatives and progress against set standards
• Align Business Processes with local regulations

• Any other tasks that may be assigned by the Company from time to time
• The job description is subject to change at the discretion of the Company

Key Relationships:

3PL, Allocator, Order Management, Wholesale, E-comm, Retail Teams, Finance, Planners, Trade Compliance, Regional Distribution & Logistics

Reports to: Sr Director D&L - AMA

About You:

Education: Supply chain / Business degree from a reputable University.

Experience & Competencies:

• 3 years working experience in logistics, distribution, or supply chain operations
• Result oriented with the ability to multitask and work independently
• Ability to engage and is a highly competent communicator who can successfully interact with cross-functional teams, stakeholders, management and business partners
• Good sense of urgency and timeliness
• Strong analytical and problem-solving skills
• SAP knowledge is an advantage but not necessary
• Experience in managing 3PL and working with Freight Forwarders
• Proficient in MS office applications, including Excel and Power Point
• Proficient in written English and able to speak English fluently

Other attributes:

Capability in handling and solving day to day operational issues independently, professionally and amicably is a must for this role.