Department Manager UK Tele Collections

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Department Manager UK Tele Collections

Business: Collections

Principal responsibilities 

• Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level Agreements.
• Establish and maintain effective relationship with customer business areas and identify areas of service improvements.           
• Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.      
• To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.                      
• To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.                   
• Deal with business that may significantly exceed forecasted figures by liaison with the respective business sites.   
• As a Manager Operations, you are overall responsible for the performances of the processes under your purview. You are required to be the driving force to ensure that the service levels are maintained at its optimum level.   
• Should ensure that staff is kept motivated and development plans are in place too. The focus should be to curtail attrition whilst providing the required environment for the business to grow on a month on month basis.                 
• To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department.  The term compliance embraces all relevant laws, rules and codes with which the business has to apply.