Debt Collection & Recovery Specialist

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• Must be able to work independently.
• Able to identify overdue or problem accounts.
• Contact customers daily to collect delinquent balances.
• Document collection activity and maintain follow up on all past due accounts Experience with and ability to learn and adapt to complex debt collection software.
• Respond to customer AR calls regarding account inquiries.
• Provide documentation to customer requesting invoices, statements, etc.
• Handle cash application disputes - i.e. research misapplied payments and apply correctly or refund.
• Maintain good customer relations.
• Work solidly as a team with various departments.
• Possess excellent, effective, business professional, communication skills. Have a pleasant phone manner and etiquette and an ability to speak clearly.
• Capable of following written and verbal directions.
• Work autonomously with daily tasks, to set priorities with little supervision.
• Support team initiatives as defined by manager.
• Be highly organized with strong attention to details.
• Possess problem-solving skills.