Job Description
Devsinc is seeking an experienced Customer Support Manager who is passionate about delivering top-notch customer support, skilled in team management, and thrives in a fast-paced, startup environment.Responsibilities: Lead and manage the customer support team to deliver exceptional service and ensure client satisfaction. Develop and refine customer support strategies, processes, and workflows to enhance the customer experience. Act as the escalation point for complex customer inquiries and ensure timely resolutions. Analyze customer service metrics and KPIs to identify trends, improve performance, and drive continuous improvement. Train, mentor, and develop the customer support team to ensure high performance and engagement. Collaborate with cross-functional teams, including Product, Sales, and Operations, to address customer feedback and needs. Maintain up-to-date documentation on support processes, FAQs, and policies. Stay informed about industry trends and customer service best practices to enhance support operations.
