Customer Success Associate

About Us:

CureMD excels in providing advanced tools and technologies that empower healthcare professionals to make informed decisions about patient care. Our state-of-the-art solutions harness the power of data analytics, artificial intelligence, and machine learning to analyze patient information, decipher patterns, and render actionable insights. These advanced technologies equip physicians with profound insights into each patient's health, enabling them to formulate precise diagnoses, implement highly effective treatment strategies, and deliver top-quality care with ease.

Job Overview:

Join our team as a Customer Success Associate and be the frontline champion for our clients. Deliver exceptional support, troubleshoot issues, and ensure customer satisfaction. If you have a passion for building strong client relationships and providing top-tier service, this role offers an exciting opportunity in the world of IT.

Essential Job Responsibilities:

• Channel passion for customer service and claim ownership of the customer experience including comprehensive issue resolution while collaborating with different teams.
• Research and grasp information across multiple tools while keeping the customers engaged.
• Effectively tailor communication and style to differing audiences.
• Self-manage and work independently in a fast-paced, constantly changing environment.
• Thrive in a culture where expertise is shared and feedback is welcomed.
• Effectively manage time, while showcasing the ability to multi-task, organize and prioritize.

Required Qualifications:

• Bachelor’s from a reputable institution.
• Minimum 0 – 2 years of experience.
• Strong written and verbal communication skills and a sound knowledge of telephone etiquette.
• Knowledge of customer service principles and methods.
• Experience in Client Communication.
• Ability to work in US timings.

Compensation and Benefits:

• Competitive base salary and a yearly bonus.
• Health benefits (Outpatient, Inpatient, Maternity, Inpatient for parents).
• Provident Fund company matches up to 8% of the base salary.
• Company-sponsored trainings, workshops, education, and development programs.
• Collaborative yet fun-loving atmosphere: space that fosters employee wellbeing.
• Commuter support, supportive workspaces, gym facility, and daycare.
• Car Financing Policy.