Customer Service Specialist

Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 103 countries around the world and manufactures in over 300 factories. Its 33,500 employees generated annual sales of CHF 11.23 billion in 2023.

Sika Pakistan (Pvt) Limited is a subsidiary of Sika AG - Switzerland and started its operations in 2010 on 100th anniversary of Sika worldwide.

With an aim to become number one construction chemical company in Pakistan, Sika Pakistan opened its head office in Lahore with regional offices in Karachi, Islamabad and Faisalabad. Simultaneously, Sika Pakistan also launched its manufacturing facility in Lahore during the first year of the start of operations in Pakistan to facilitate its customer needs. 

Experience:

• 3-4 years of experience in customer service within the construction, chemical, cement, or other large manufacturing sectors.

Responsibilities:

• Address customer inquiries and verify product availability.
• Track customer orders and manage order processing.
• Handle order cancellations, product returns, and exchanges.
• Resolve customer complaints promptly.
• Provide insights and reports related to customer service KPIs.
• Collect and compile customer feedback reports.

Knowledge and Skills:

• Understanding of the construction chemicals industry.
• Proficiency in SAP for managing customer complaints.
• Expertise in MS Excel and Power BI.
• Strong strategic thinking and problem-solving abilities.
• Excellent communication, presentation, and time management skills.

Qualifications:

• Preferably holds an MBA in any discipline.