At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the LifeBring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. This is a great opportunity for an experienced sales professional from medical device market to gain greater independence in their work and join truly dedicated global team.
You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.
Under the leadership of the Customer Care and Supply Chain Manager, the Customer Service Specialist is the individual contributor who provides customer service/supply chain related support to internal and external customers. Most of the time is spent in close cooperation with local commercial teams (Sales, Marketing, Regulatory, Logistics). Please note that this position is offered on a fixed-term contract.
Responsibilities may include the following and other duties may be assigned:
- Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary, may connect customers to appropriate support or field staff.
- May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
- May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions, and adjustments.
- May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.
Required Knowledge and Experience:
- Bachelor’s degree from relevant universities
- 3–5-year experience in a similar position
- Good command of MS Office, SAP, BI programs
- Proven track of experience of inventory efficiency, process improvement and customer relationship management.
- Problem solving skills and a can-do attitude.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
