Customer Service Representative

Project Role : Customer Service Representative
Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Graduation
Summary: As a Customer Service Representative for Enterprise Network Operations, you will be responsible for providing functional, technical, or administrative support to resolve customer problems and queries. Your typical day will involve communicating with customers, troubleshooting network issues, and providing solutions to ensure customer satisfaction. Roles & Responsibilities: - Provide technical support to customers for Enterprise Network Operations. - Troubleshoot network issues and provide solutions to customers. - Communicate with customers to understand their problems and provide appropriate solutions. - Collaborate with cross-functional teams to resolve complex customer issues. - Ensure customer satisfaction by providing timely and effective solutions. Professional & Technical Skills: - Must To Have Skills: Experience in Enterprise Network Operations. - Good To Have Skills: Knowledge of network protocols and technologies such as TCP/IP, DNS, DHCP, VPN, and MPLS. - Strong communication and interpersonal skills. - Ability to troubleshoot and resolve complex technical issues. - Experience in using network monitoring tools such as SolarWinds, Nagios, or PRTG. Additional Information: - The candidate should have a minimum of 2 years of experience in Enterprise Network Operations. - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering exceptional customer service. - This position is based at our Bengaluru office. Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to Enterprise Network Operations and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: • Work as Subject Matter Expert of Network Operations, planning, troubleshooting activities. • Develop equipment specifications, configurations and design documentation. • Assist with network operations support (L1/L2/L3) • Work with minimal direction from supervisor/project manager Must Have Skills/Qualifications: • Educational Qualifications: BE, BTech, MCA, Graduation • Technology Certifications: Cisco, Nexus, Arista, Juniper switching • SD-WAN – Meraki/Viptela experience • One of the Cloud Platform(Azure/AWS/GCP) • Exposure to configure and discuss Routing and Switching technologies, MPLS, • Must have good working knowledge of Network Design and Documentation Tools like MS Visio and Productivity Tools like MS Excel, Word and PowerPoint. • Good experience with ITIL Process and usage • Need to be flexible working on 24x7 operational support • Very Good business communication and articulation skills (written and verbal). Good to Have: • Knowledge about Security Architecture especially firewalls • Knowledge of IPv6Graduation

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