Bayt.com
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Customer Service Representative

5 days ago 2024/10/12
1-7 years of experience

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Job Description

  • Gauge client requirements to offer the perfect solution through fruitful interaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
  • Identify practical challenges in a project to rectify the issues for final delivery.

Skills

  • Proven customer support experience.
  • Familiarity with CRM systems and practices.
  • Proficient in answering phone calls with professional etiquette and a friendly tone.
  • Commendable presentation skills to convey important points to the audience effectively.
  • Good time management and organizational skills that contribute to a rise in overall productivity.
  • Fluent in operating the latest computer software and online tools.

Job Details

Job Location
Islamabad Pakistan
Company Industry
Telecommunications
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
20

Preferred Candidate

Years of Experience
Min: 1 Max: 7
Residence Location
Islamabad,Pakistan
Degree
High school or equivalent
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