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Job Description for Dispute Management
Summary of the role –
The Dispute Management Analyst is responsible for managing and resolving disputes between the organization and its customers, credit mangers, CSR’s and stakeholders. This role involves analyzing disputes, coordinating with internal teams and external parties, and ensuring the resolution process is efficient, fair, and aligns with company policies and legal requirements. The Dispute Management Analyst will provide support in maintaining customer satisfaction while mitigating risk for the company.
List of duties: -
•Investigates and resolves disputes, often related to financial transactions or customer complaints, ensuring fair and equitable outcomes while maintaining customer satisfaction and adhering to regulations.
•Understanding of cash application
•Effectively communicate with customers, internal teams
•Identify trends and patterns in disputes to improve processes and prevent future issues.
•Analyze and evaluate disputes to determine appropriate resolution strategies.
•Monitor dispute resolution metrics and performance indicators to drive continuous improvement and provide regular updates to management.
•Collaborate with internal departments to ensure disputes are resolved in compliance with company policies and applicable laws.
•Document dispute resolution activities accurately and thoroughly, providing detailed reports and recommendations.
•Maintain confidentiality and professionalism when handling sensitive situations.
•Stay informed about industry best practices, legal developments, and regulatory changes related to dispute resolution.
•Creation of Debit/Credit note (Sales adjustment)
•Understanding of DOA and SOD conflict
•Communicating with customer
•Sharing of Metrics and controls in timely manner
Desired professional experience: -
•Strong communication and interpersonal skills,
•SAP knowledge
•Good in MS office, Macros would be added advantage
•Possess good Written and fluent Oral communication skills required
Education level and qualifications: - B. Com, MBA, CA inter (Not Mandatory)
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On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.
(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing. For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.
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