Counsellor, Patient Welfare

Entity:Aga Khan University

Division: Finance

Location: Karachi

Introduction to the Aga Khan University:

Chartered in 1983, Aga Khan University (AKU) is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact and access; and AKU is a model of academic excellence and an agent of social change.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Job Role / Responsibilities:

You are expected to evaluate patients applying for welfare/Behbud as to their eligibility for Welfare/Behbud assistance and grant welfare/Behbud or recommend to the Patient Welfare Manager/Assistant Manager the amount of assistance for those who qualifies.

Specifically, you will be responsible to;

• assess Welfare/Behbud applicants’ eligibility for assistance in their medical treatment expenses at AKUH, as per the Hospital Welfare Policies and Procedures, by interviewing the patients and their families and undertaking and investigation if required with the assistance of the Credit and Collection Department
• approved welfare support based on the authority matrix and as per the Welfare Policies and   Procedures and recommend to superior office or the Patient Welfare Manager/Asst. Manager welfare support amounts based on the patient’s economic status and cost of treatment and availability of welfare funds
• follow up with attending physicians on an on-going basis regarding the prognosis and future treatment required.  Ensuring that hospitalization costs remain within original estimates, and appraise Department Manager when variances occur
• follow up with patients’ families for payment of their component and apprise them of any change in treatment costs and revised welfare support decision, if any on account of extended stay or treatment protocol
• co-ordinate with admitting physicians when in doubt about treatment indicated and/or length of stay given, for patients applying for welfare assistance, before taking decision on extent of welfare allocation
• call patients for follow-up

Qualifications:

• Minimum Bachelor's Degree (Preferably in any Social Sciences or related subject)
• Minimum two years of experience with and NGO or social welfare organization.
• Should be computer literate
• A good judge of character; good communicator and a team Player
• Knowledge of regional languages will be an added advantage

Comprehensive employment reference checks will be conducted.