Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
In this role, you will:
- Work collaboratively, on rotational shifts, in a 24*7 Global Production Support team
- Investigate and troubleshoot Control-M Infrastructure issues as per Incident Management Standards
- Deliver fix for Control-M issues within the agreed Incident SLAs to avoid impact to Business
- Proactively identify problem situations and resolve issues to give maximum customer satisfaction
- Engage in a timely and effective way with Stakeholders from IT Infrastructure, Incident Management and Business teams during crisis calls to identify the root cause of Control-M Issues
- Create and maintain procedures for Control-M Agent and Infrastructure tasks
- Demonstrate efficiency in managing & delivering tasks independently
- Demonstrate effective communication skills with key Stakeholders, both written and verbal.
- Provide timely and accurate status updates on any issues or work requests
- Self-motivated and able to work independently and under own initiative with a sense of ownership and accountability
- Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
- Apply policies, procedures, practices and standards to the allocated tasks, taking responsibility for own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.
