Control Expert, Credits Services & CMU, CCOO

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Control Expert, Credits Services 

Business: Digital Business Services

Principal responsibilities

• Drive effective design of operational controls by. Working with the businesses (WPB and WSB) and Operations to review and critique front-to-back processes and controls . Ensuring risk and control standards (including the CCO Control Design Principles) are incorporated in the design of new processes.Drive effective operation of control measures by:-Monitoring and analysing control measures to form opinions on the control environment
• Ensuring effective and efficient balance of control effectiveness measures (including Risk & Control Assessments, Key Risk Indicators, test approaches, reviews, audits and judgment-based attestations) . Analysing root cause of incidents and errorsApplying knowledge of control failings in other operational processes, locations etc. to enable Operations to identify and address similar control weaknesses.
• Ensure adherence to the Operational Risk Management Framework (ORMF) and operational risk policiesBuild effective relationships with key stakeholders within 2nd line of defence and Operational Risk and leverage these relationships to:
• Advocate desired behaviours, promote positive activities & manage consequences, and shape the climate, tone and environment in which people work. Work effectively as part of a global, multi-skilled team with a range of expertise and experience. Leverage your experience to help others and be open to others helping you. Lead the effective delivery of communications and training interventions to embed behavioural change.Balance your immediate responsibilities in region/business service with the priorities of the global team in order to deliver both/ Ensure that Operations has a robust control environment and a strong risk culture through:
• This role is part of the global Credit Services CCO team executing an agenda that is composed of a blend of global, regional and country priorities. The role is based in Hyderabad, India with a responsibility to deliver & support all locations of CS/CMU.
• Similarly, the role holder will be expected on occasion to work outside of the Credit Services Operations domain and/or outside of the region to support the execution of the broader CCO agenda.The role has a direct reporting line to the CCO lead in-country, and an indirect reporting line to the Global Lead for Credit Services/CMU CCO. The role will require occasional regional/global travel. Build effective relationships with key stakeholders across Operations, WPB & WSB and leverage these relationships to:Ensure that controls advice and guidance from CCO is welcomed and acted upon by stakeholdersEnsure that change activity (such as process, operating model and system changes) incorporates control requirements from the initial design onwards.
• Ensure control remediation activities are robust, complete and sustainable.Continually assess the risks related to the Business Service, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, organisation change and the impact of new technology. Consistently display positive leadership behaviours related to the management and mitigation of risk, including notification and escalation of any concerns and ensuring timely action in relation to points raised by audit and external regulators.Continually support HSBC's approach to conduct, which is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.  Maintain awareness of operational risk and minimise the likelihood of it occurring, including its identification, assessment, mitigation and control, loss identification and reporting
• Ensures that HSBC internal control standards are met, including timely implementation of internal and external audit points together with any issues raised by external regulators.