Consulting Implementation Manager

POSITION DESCRIPTION FORM

Global Job Grade

Date

Oracle Corporation

Oracle provides the world’s most complete, open, and integrated business software and hardware systems, with more than 370,000 customers—including 100 of the Fortune 100—representing a variety of sizes and industries in more than 145 countries around the globe. Oracle's product strategy provides flexibility and choice to our customers across their IT infrastructure. Now, with Sun server, storage, operating-system, and virtualization technology, Oracle is the only vendor able to offer a complete technology stack in which every layer is integrated to work together as a single system. In addition, Oracle's open architecture and multiple operating-system options gives our customers unmatched benefits from industry-leading products, including excellent system availability, scalability, energy efficiency, powerful performance, and low total cost of ownership.

Oracle Utilities Overview

Oracle Utilities delivers proven software applications that help utility companies of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware, database technologies, as well as servers and storage. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments.

The India Delivery Center is part of the Oracle Utilities Global Delivery Consulting group that partners with the regional consulting centers in delivering the high performance Utilities solutions that increase our customers’ competitiveness.  The delivery incorporates institutionalized methodologies in an offshore environment whereby world-class talent is developed through mature standards and processes.  The Oracle Utilities Global Delivery Consulting group continues to improve its core delivery value proposition through the recruitment and development of top technical talent.

Role

RESOURCES ARE REQUIRED TO WORK IN NORMAL BUSINESS HOURS.

This position offers experienced operation manager to overseeing batch operation for on-premise and on cloud customers.  Successful candidates will have a deep background in managing Production support teams and running IT business operation to supporting 24X7 production & non-production environments. Technical skills as well as written and verbal communication skills are equally important to this role.

 Responsibilities

• Taking care of logistics to run 24X7 operations
• Work closely with onsite operation manager on daily activities
• Produce monthly quality metrics for service
• First level of escalation of any issue in daily operations
• Being an operations manager, you must be ready to jump on any call/issue/escalation at any time of the day
• Responsible for overall service delivery from offshore

Requirements

• University degree in Engineering in IT or any other discipline, Computer Science or any of its equivalents. BTech/BE preferred, MCA is acceptable
• Have 8- 15 years of experience in running 24x7 Production Support at L1/L2 level
• Experience in Inbound and Outbound processes via IVR preferably with US customers
• Hands on experience in Unix administration and shell scripting
• Hands on experience in SQL/PLSQL, scripting and DB fundamentals is a plus
• Experience in incident management using any tool
• Good written and verbal communication
• Good in ITIL concepts and processes
• Experience in resource management
• Experience in stakeholder management and incident escalations

Career Level - M2

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer