Commercial Experience Executive

Grade Level: L1

Location: Lahore

Last Date to Apply: 26th September 2024

What is a Commercial Experience Executive?

The Commercial experience executive is part of the commercial experience team reporting to the Commercial Experience Manager and deputed at an Experience Center.

What does Commercial Experience Executive do?

• Welcomes, guides and manages walk–in from the floor greeting.
• Develops the basic understanding of CRM system and all the portals linked with it.
• Handles customer queries at the experience center and improves their experience by providing exceptional services.
• Holds the highest possible quality standards for customer facilitation.
• Maintains the product upsell from the experience center.
• Initiatives to improve customer experience and ensure minimum average wait /service time.
• Develops the sureness and self-effacement required to serve our valued customers.
• Takes ownership and ensure timely resolution of customer complaints.
• Customer retention and churn management.
• Coordinates and follow up with multiple stakeholders for issue resolution.
• Ensures to achieve assigned monthly adherence/service/sales KPIs.
• Remains updated on current policies, procedures, promotions, products and value-added services offered by the Jazz.

Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.