Collections Specialist

Job Description:
We're seeking an Collections Specialist to manage invoicing, client communications, and payment processing for our monthly recurring accounts and landscape projects. This role requires proactive follow-up with clients regarding payments, including issuing late fees as necessary. Additionally, you'll handle incoming calls, routing them appropriately and addressing customer inquiries professionally.
Key Responsibilities:

• Generate and send invoices for monthly recurring accounts and one-time landscape projects
• Follow up with clients regarding outstanding payments and issue late fees as specified
• Manage incoming calls, providing excellent customer service and routing calls effectively
• Proactively address customer inquiries and concerns in a professional manner
• Utilize analytical thinking to resolve payment discrepancies and account issues
• Collaborate with team members to ensure efficient handling of accounts receivable processes

Candidate Requirements:

• Self-starter with the initiative to ask questions and seek solutions independently
• Responsive to requests and proficient in handling phone calls
• Willingness to go the extra mile to ensure tasks are completed promptly and accurately
• Demonstrated ability to handle potentially difficult customers with professionalism
• Strong communication skills, both verbal and written
• Proficiency in computer skills, including Microsoft Suite (Teams, Word, Excel, Outlook, OneDrive), Aspire (or similar landscape-specific ERP), Adobe/Nitro, Google Calendar, Trello, Company Cam, and QuickBooks
• Previous experience in accounts receivable or related field is preferred

Typical Daily Tasks:

• Answering incoming calls throughout the day
• Generating and sending invoices to clients
• Following up with clients regarding payment status
• Issuing late fees as needed
• Routing calls to appropriate team members
  

Join our team and contribute to our company's growth by ensuring efficient accounts receivable processes and exceptional customer service!