Job Title: Cloud Solution Architect
Solution Area: Modern Work
Cloud: Microsoft 365
Discipline: Architecture
We are looking for a CSA (Cloud Solution Architect) in the Modern Work solution area, specializing in Microsoft 365 Cloud, who is passionate about driving our customers’ business applications & AI transformation on Microsoft 365 platform. This is a customer-facing role, owning both the business applications-focused technical relationship and technical strategy between the customer and tkxel, helping customers to leverage their Microsoft Cloud investments through architecture, implementation and operational health engagements.
At tkxel, our aim is to add value to our customers' business - tkxel’s success is intertwined with our customers’ success. As tkxel employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities:
Customer Centric: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Services expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge yourself to drive the best outcomes.
Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant teams including Sales and PMO, to enable continuous improvement.
Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of M365, securing long-term customer engagements. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.
Business Impact: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand M365 value proposition and get value from their investment in Microsoft technology.
Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their Microsoft Cloud investments. Deliver all work according to industry best practices, policies and using repeatable solutions.
Technical Leadership: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.
Qualifications:
Required qualifications:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
OR equivalent experience
Preferred Qualifications (PQs):
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting.
OR equivalent experience.