Job Title: Solution Architect
Solution Area: Application Innovation & Data (Apps & Data)
Cloud: Microsoft Azure
Discipline: Architecture
Profession: Customer Success
Overview:
We are looking for a Solution Architect in the Apps & Data solution area, specializing in Microsoft Azure Cloud, who is passionate about driving our customers’ business applications & AI transformation on Microsoft Azure. This is a customer-facing role, owning both the business applications-focused technical relationship and technical strategy between the customer and tkxel, helping customers to leverage their investments through architecture, implementation and operational health engagements.
At tkxel, our aim is to add value to our customers' business - tkxel’s success is intertwined with our customers’ success. As tkxel employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities:
Customer Centric: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging Microsoft Azure Services expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge yourself to drive the best outcomes.
Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant teams including Sales and PMO, to enable continuous improvement.
Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Microsoft Azure, securing long-term customer engagements. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.
Business Impact: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand tkxel’s value proposition and get value from their investments.
Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of Microsoft services & technical subject matter expertise. Lead technical conversations with customers to drive value from their Microsoft Cloud investments. Deliver all work according to industry best practices, policies and using repeatable solutions.
Technical Leadership: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP reuse and learn from others to help accelerate your customers transformation journey.
Qualifications:
Required qualifications:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business,
4+ years experience in Microsoft Azure cloud technologies,
Software Engineering in C# or Python or JavaScript\Node Js or Java
Information technology (IT) consulting experience
Least 4 years of experience in Solution Architecture & Design
Understanding of one of the DBMS inside-out, DBMS like ‘MySQL,