Client Services - Virtual Assistant

Position Type: Full-time
Working Hours: EST 9 AM - 5 PM

About Pavago:

Pavago is seeking a proactive Virtual Assistant. This role is vital for ensuring seamless coordination of accounts, transactions, and dispositions. The ideal candidate will excel in both organizational and communication skills, driving the success of our operations by efficiently managing accounts and ensuring timely follow-ups. You will work closely with cross-functional teams, including acquisition and disposition managers, to enhance business processes and improve operational effectiveness. Your role will involve coordinating transactions, managing CRM tasks, and supporting post-deal activities to ensure smooth workflows.

Responsibilities:

• Contract Preparation: Prepare and draft contracts in collaboration with the legal team and relevant stakeholders.
• Communication Management: Manage and maintain effective email communication to provide updates and receive progress reports on ongoing deals.
• Client Engagement: Oversee and manage drip campaigns to ensure consistent client engagement and follow-up.
• Lead Auditing: Conduct regular audits of leads to identify and address any potential issues or gaps in the sales pipeline.
• Property Research: Perform thorough research on properties to gather necessary information for contract preparation and client inquiries.
• Lead Management: Monitor website forms to identify and address any missing leads promptly.
• Follow-Up Communication: Text leads as needed when sales representatives are unavailable to ensure timely communication and engagement.
• Appointment Confirmation: Confirm appointments with clients and stakeholders to ensure adherence to schedules.
• Record Accuracy: Review and verify the completeness and accuracy of records in the CRM system.
• Systems and Process Documentation: Assist in documenting systems and processes to improve operational efficiency.
• Market Expansion Support: Support the expansion into new markets by duplicating email templates, text templates, and relevant tasks, ensuring consistency in back-end operations.

What Makes You a Perfect Fit:

• Adaptability: You are comfortable working in a fast-paced environment, juggling multiple tasks, and responding quickly to changing needs.
• Attention to Detail: You can manage contracts, follow up with accounts, and ensure that no transaction or account falls through the cracks.
• Communication: You possess excellent communication skills, ensuring smooth coordination across multiple stakeholders.
• Innovative Mindset: You are always looking for new ways to improve account management, transaction coordination, and overall efficiency.

Required Skills and Experience:

• Experience: The ideal candidate will have experience in real estate, account management, and transaction coordination. Familiarity with property research, CRM tools, and handling multi-step transaction processes is essential for success in this role.
• Skills: Excellent organizational and communication skills are critical. The candidate should be detail-oriented, able to manage multiple tasks, and possess strong problem-solving abilities. Experience in contract management and the ability to work in a fast-paced environment is a must.
• Technical Proficiency: Proficient in Zoom, Asana, Slack, email, and CRM systems. The ability to use property databases, manage accounts through automated campaigns, and coordinate contracts and transactions efficiently is required.

Interview Process:

• Initial Phone Call: Engage in a brief conversation to understand your experience and suitability for the role.
• Video Interview: Delve deeper into your professional background and assess your skills in a 30-minute call.
• Final Interview: Have a comprehensive discussion with the team to ensure mutual alignment.
• Background Checks: Conduct swift verification of your references and past employment details.

Ready to Apply? If you are passionate about driving operational success and ensuring seamless transactions and account management, we’d love to hear from you! Apply today and take the next step in your career with us!