Job Description
- You are a strategic thinker passionate about driving solutions in Client Operations. You have found the right team.
As Associate within our Client Operations , you will spend each day defining, refining and delivering set goals for our firm.
Job Responsibilities
- Understanding and implementation of Global Screening standards, guidelines, policies and procedures
- Coaching and mentoring of the Core Processing Analysts on a daily basis (Applicable for People Managers)
- Documenting and escalation of any issues and concerns to the CLS Senior Management
- Understanding of all the risk and controls partners (Quality Assurance, Quality Testing, Controls and the RCSA process) as it pertains to the team. Execution of any expected work
- Develop excellent relationships with the other Client Screening Locations across regions.
- Proactively gather and coordinate any changes to the firms screening policies / processes with Compliance or LOB Operations and Client List Screening
- Participate or lead other Client Screening or LOB aligned initiatives as necessary
- Detailed knowledge / subject matter expertise of CLS processes, Technology, Case Management and products / services
- Expected to understand and learn the existing procedures in place and then help with the training execution to the expanded team once all hires are in place
- Proactively highlight potential issues to management
Required qualifications, capabilities and skills
- 8-10 yrs experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance, KYC and Screening
- Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
- Excellent interpersonal skills necessary to work effectively with colleagues and senior management
- Strong relationship building skills to influence/negotiate desired outcome
- Ability to deep-dive and investigate issues to see a successful resolution and broker the solution to applicable key managers
- Experience with the build out and execution of a new team or procedures, ability to identify risks and issues and successfully navigate through to completion
- Strong leader who has experience with managing medium to large teams in an operational environment, able to show direction and guidance on a regular basis
- Proven track record of ongoing coaching, educating and directing a team, ideally has experience with leading a new team where there is limited knowledge in place and needs to be developed over time.
- Possess strong computer skills: Microsoft Office Suite including Excel, Word and PowerPoint
- AML/OFAC or Compliance experience mandatory
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
