Call Center Manager - Islamabad

Call Center Manager - Islamabad (Onsite)

Client company introduction:

The Hospital is located in the heart of Islamabad. The hospital was established in 2011 to provide international standard healthcare services in Pakistan. Our highly qualified, experienced consultants deliver excellence in medical services provision.

It employs the latest medical and surgical equipment and technology to complement the medical experts in provision of 24/7 healthcare services, the diagnosis, monitoring, and treatment of patients. We continue to innovate to improve systems and processes, to optimally cater to the ever-emerging needs of health care. Unmatched, ideal facilitation and international standards of patient care and safety are the sources of satisfaction and strength healthcare services are the priority and first choice of the patients and visitors across Pakistan.

Job description:

Responsibilities:

• Oversee call center operations, ensuring exceptional patient service.

  
  
• Develop and implement protocols for handling patient concerns and complaints.

• Train and manage call center staff.

  
  

• Collaborate with hospital departments to resolve complex issues.

  
  
• Analyze call center data to identify trends and areas for improvement.

• Ensure compliance with patient privacy regulations (HIPAA).

  
  

Qualifications:

• Minimum Bachelors degree in healthcare/business or a related field (preferred).

• Minimum of 5 years of call center management experience.

  
  

• Strong understanding of patient advocacy principles.

  
  
• Excellent communication, interpersonal, and conflict resolution skills.

• Proficiency in call center software and data analysis tools.

  
  

Desired Skills:

• Experience in healthcare call center operations.

  
  

• Knowledge of patient billing and insurance matters.

  
  

• Ability to analyze data and translate findings into actionable insights.

  
  

Job Details:

Experience: 5+ years

Work Timings : 9:00am - 6:00pm

Work Days: Monday-Friday

Benefits:

• Health Insurance

  
  

• Life Insurance

  
  

• Eobi

  
  

• Leaves: Annual, Casual & Sick

  
  

• Annual increment based on performance

  
  

• Mobile Allowance

  
  

• Fuel

  
  

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