Business Process Analyst, Staff (Procurement)

Company:Qualcomm India Private LimitedJob Area:Operations Group, Operations Group > Business Process Analysis

General Summary:

Job Overview

Provide global process definition, training, maintenance, and ownership of key Indirect Procurement processes including sourcing, contracts, procurement, supplier relationship management, spend analytics, market research and demand management. Continually embed world class process understanding and discipline in the organization. Lead or support procurement transformation initiatives.

Key Activities

• Provide service excellence to business partners through establishing effective relationships, partnerships, strategies, processes, and systems
• Provide Subject Matter Expertise to procurement personnel regarding procurement processes, systems and procedures
• Responsible for working closely with procurement leads to identify, select, and enable preferred processes and systems
• Develop & support procurement process discipline and compliance
• Drive and support continuous process improvements of procurement services
• Drive or support digital transformation initiatives in procurement function
• Implement and track procurement compliance processes (e.g. audit management, process & policy compliance, etc.)
• Develop and implement procurement training programs (including change management plans) for internal and external stakeholders
• Support Supplier Management activities (including supplier onboarding, risk management and performance management)
• Support key strategic procurement initiatives like ESG, Supplier Diversity and M&A activities
• Good understanding of Procurement categories/taxonomy structure.
• Design and maintain procurement Portal/SharePoint (s)/Catalogs
• Develop secondary market research methodologies
• Collaborate and manage relationships with procurement systems/technology providers like Coupa, Zycus, Ariba, ServiceNow, Oracle etc

Primary Functional Responsibility Areas

• Process Development & Maintenance
• Compliance Management & Tracking
• Stakeholder Management
• Training/Talent Development
• Technology & Tools Management
• Digital Transformation
• Supplier Relationship Management
• Strategic Project Management
• Market Research Program
• Category/Taxonomy Management
• SharePoint Management

Minimum Qualifications

• Minimum of 8-10 years’ experience preferably in a global procurement organization. Good knowledge of procurement business processes, tools and systems, technology and best practices. Strong analytical skills and the ability to identify problems, gather requirements, and implement solutions with limited supervision. Good skills in Excel, database management, word processing and power point applications. Good knowledge of procurement ERP systems and tools like Oracle, SAP, Ariba, Coupa etc. Experience working in digital transformation projects in procurement area. Experience working with cross functional and virtual stakeholders in a global organization. Accountable and responsible with ability to function effectively while operating independently as well as within a team environment. Flexibility to manage changing priorities in a fast-moving environment.

Minimum Education Requirement

• Bachelor's Degree in Commerce, Business Administration, Information Technology or equivalent experience.

Keywords: procurement process development and maintenance, compliance management, training programs development, supplier relationship management, business partnering, procurement tools and systems, market research, procurement taxonomy, digital transformation

Minimum Qualifications:

•    Bachelor's degree in Business, Engineering, Operations, or related field.
•    5+ years of related business process analysis experience.

Preferred Qualifications:

•    Master's degree in Business, Engineering, Operations, or related field.

•    7+ years of Supply Chain, Engineering, Operations, or related work experience.

•    6+ years of experience with analyzing complex data sets.

•    3+ years of experience working in a large matrixed organization.

•    2+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).

•    1+ years in a technical leadership role with or without direct reports (only applies to positions with direct reports).

Principal Duties and Responsibilities:
•    Leads highly complex analyses to identify where an issue has occurred and where process inefficiencies or gaps exist; performs cost/benefit analyses to improve support initiatives. 
•    Leads the development and execution of the most complex and urgent technical process initiatives for a diverse range of problems.  
•    Leads the team on large business process improvement projects, including facilitating the process lifecycle, and defining deliverables; assists management to define deliverables for complex initiatives. 
•    Determines and drives integration and stabilization of highly complex processes across the organization. 
•    Leads team effort to identify key measures of process effectiveness, reviews and develops performance metrics and aligns team members to performance goals. 
•    Provides advanced and comprehensive support of users, business systems, and applications that achieve business efficiency and productivity goals. 
•    Assumes the lead role for securing support based on feedback and an understanding of business needs. 
•    Leads the team by creating, delivering, and providing presentations and training for highly complex business process improvements and enhancements. 
•    Writes clear and detailed documentation for highly complex processes and projects. 
•    Makes impactful decisions as it pertains to highly complex issues that arise within one's own function; makes decisions for more junior analysts. 
•    Works with individuals inside and outside of own function to integrate complex projects and/or ensure changes work with other components of a specific project.
•    Manages team project priorities, deadlines, and deliverables for large and/or multiple projects; reviews performance data and determines if escalation of issues to senior leadership as needed.

Level of Responsibility:
•    Works independently with little supervision.
•    Provides supervision to direct reports.
•    Decisions are moderate in nature. Errors are detected and corrected with relatively minor financial impact or effect on projects, operations, or customer relationships. May require involvement beyond immediate work group to correct.
•    Requires verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. Role may require strong negotiation and influence, communication to large groups or high-level constituents.
•    Works within the prescribed budgetary objectives of the department. Erroneous decisions, failure to achieve results may cause delays in schedules and result in the re-allocation of some resources.
•    Has a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to make key decisions).
•    Most tasks require multiple steps which can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework.
•    Substantial creativity is needed to innovate new processes, procedures, or work products within guidelines or to achieve established objectives.
•    Deductive and inductive problem solving is required; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.
•    Occasionally participates in strategic planning within own area affecting immediate operations.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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