Job Description
As a Business Operations Executive at PakWheels, you will play a key role in ensuring seamless order processing, vendor coordination, and logistics management. The role requires hands-on involvement in procurement, dispatching, vendor pickups/deliveries, and resolving disputes related to third-party logistics (3PL) and product issues.
Responsibilities:
- Ensure accurate and timely processing of customer orders.
- Coordinate with vendors for order fulfillment and shipment.
- Monitor order statuses and proactively resolve delays or issues.
- Oversee the procurement of required items from vendors.
- Manage the dispatching process to ensure smooth deliveries.
- Work with the warehouse/logistics teams to optimize fulfillment operations.
- Coordinate vendor pickups for inbound inventory.
- Ensure timely deliveries from vendors to customers or distribution hubs.
- Work closely with third-party logistics (3PL) providers for efficient execution.
- Maintain optimal stock levels of packaging materials for vendors.
- Coordinate with suppliers to replenish packaging materials as needed.
- Ensure packaging quality meets company standards.
- Monitor third-party logistics (3PL) service level agreements (SLAs).
- Identify and escalate SLA breaches, ensuring quick resolutions.
- Work with 3PL partners to enhance service quality and minimize delays.
- Handle disputes related to logistics, product discrepancies, and fulfillment errors.
- Investigate and resolve product-related issues with vendors.
- Collaborate with internal teams to implement corrective actions.
Qualifications:
- Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field.
- 1-3 years of experience in e-commerce operations, logistics, or fulfillment.
- Experience in order processing, procurement, and 3PL coordination is preferred.
- Strong organizational and multitasking skills.
- Proficiency in Google sheets, MS Excel, order management systems (OMS), and ERP tools.
- Excellent communication and negotiation skills.
- Problem-solving mindset with attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities.
At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.
