We are hiring for a software consulting and development firm.
Role Summary
The Key Account Manager (KAM) is a crucial role focused on the execution of sales strategies, directly managing high-value client relationships, and ensuring customer satisfaction. The KAM is responsible for driving revenue growth by developing, maintaining, and expanding relationships with strategically important customers. This is an independent, hands-on role that requires strong sales acumen and excellent communication skills.
Key Responsibilities
1. Client Relationship Management Serve as the primary point of contact for key clients, including high-value homeowners and corporate clients. Build and maintain strong, long-lasting customer relationships. Understand client needs and develop tailored solutions that meet their specific requirements.
2. Sales Execution Execute sales plans and achieve sales targets by managing the entire sales cycle from lead generation to deal closure. Close leads shared by Marketing and SDR Conduct product demonstrations, presentations, and negotiations with clients. Prepare and deliver sales proposals, contracts, and agreements to secure new business.
3. Account Growth & Retention Identify opportunities to upsell and cross-sell company's products and services to existing clients. Ensure high levels of customer satisfaction and retention by providing ongoing support and addressing client issues promptly. Regularly review client accounts to identify potential risks and opportunities.
4. Channel Partner Development Identify and establish relationships with local contractors, real estate developers, and other potential channel partners Work closely with partners to promote company's solutions as part of their service offerings.
5. Market Intelligence Stay informed about market trends, competitive activities, and industry developments to identify new business opportunities. Provide feedback to the product development and marketing teams based on customer insights and market conditions.
6. Collaboration & Reporting Collaborate with internal teams, including marketing, product development, and customer support, to ensure seamless service delivery to clients. Maintain accurate records of client interactions, sales activities, and account statuses in the CRM system. Report on account performance, including sales metrics, customer feedback, and areas for improvement, to the Sales Manager.
Qualifications
Other Details
Experience 2+ years
Location Karachi
Work Mode On-site
Work Days and timings Monday-Saturday 9:00 am - 5:00 pm
Apply at rimsha@hrways.co (not com)
About HR Ways: HR Ways is a Technical Recruitment Firm helping software houses and IT Product companies Internationally and Locally to find IT Talent. HR Ways is engaged by 150 + Employers ranging from the world's biggest SaaS Companies to the most competitive Startups. Find out more at www.hrways.co