Role Summary
The Key Account Manager (KAM) is a crucial role focused on the execution of sales strategies,
directly managing high-value client relationships, and ensuring customer satisfaction. The KAM is
responsible for driving revenue growth by developing, maintaining, and expanding relationships with
strategically important customers. This is an independent, hands-on role that requires strong sales
acumen and excellent communication skills.
Key Responsibilities:
1. Client Relationship Management:
Serve as the primary point of contact for key clients, including high-value homeowners
and corporate clients.
Build and maintain strong, long-lasting customer relationships.
Understand client needs and develop tailored solutions that meet their specific
requirements.
2. Sales Execution:
Execute sales plans and achieve sales targets by managing the entire sales cycle from
lead generation to deal closure.
Close leads shared by Marketing and SDR
Conduct product demonstrations, presentations, and negotiations with clients.
Prepare and deliver sales proposals, contracts, and agreements to secure new business.
3. Account Growth & Retention:
Identify opportunities to upsell and cross-sell HABLs products and services to existing
clients.
Ensure high levels of customer satisfaction and retention by providing ongoing support
and addressing client issues promptly.
Regularly review client accounts to identify potential risks and opportunities.
4. Channel Partner Development:
Identify and establish relationships with local contractors, real estate developers, and
other potential channel partners
Work closely with partners to promote HABLs solutions as part of their service
offerings.
5. Market Intelligence:
Stay informed about market trends, competitive activities, and industry developments to
identify new business opportunities.
Provide feedback to the product development and marketing teams based on customer
insights and market conditions.
6. Collaboration & Reporting:
Collaborate with internal teams, including marketing, product development, and
customer support, to ensure seamless service delivery to clients.
Maintain accurate records of client interactions, sales activities, and account statuses in
the CRM system.
Report on account performance, including sales metrics, customer feedback, and areas
for improvement, to the Sales Manager.
Qualifications
Bachelors degree in Business Administration, Engineering, or a related field.
2+ years of experience in key account management or a related sales role, preferably in smart
home, construction solutions, or energy management industries.
Strong negotiation and communication skills with a customer-centric approach.
Proven track record of achieving sales targets and managing high-value client relationships.
Ability to work independently with minimal supervision and manage multiple accounts
effectively.
Proficiency in CRM software and sales management tools.
Willingness to travel for client meetings and business development activities.
Compensation
Salary + sales commission + fuel