Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Business Analyst
Principal responsibilities
- Usage of SQL, SAS I series applications to extract the data from the HUB system and share the reports as per Business requirements.
- Investigate and respond to HUB user problems, manage set up of HUB parameters in HUB, maintain standing data (SD) tables to ensure expected results from HUB to support business requirements.
- Conduct System Acceptance Testing (SAT), raise defects and ensure system stability prior to UAT
- To provide excellent customer service by ensuring the responses are accurate, meaningful and contain relevant and constructive information; assisting in establishing robust processes and that these processes operate efficiently and effectively, while maintaining the agreed SLA/PLA.
- To assume responsibility for the relevant process/function and operational integrity of the team by ensuring that all operations are handled in accordance with procedures and that the Management Team fully understands the operational and financial risks associated with the service provided.
