Associate, Patient Business Services Department

Associate, Patient Business Services Department

Entity: Aga Khan University

Location: Karachi

Introduction to the Aga Khan University:

Chartered in 1983, Aga Khan University (AKU) is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact and access; and AKU is a model of academic excellence and an agent of social change.

AKU is an equal opportunity employer and is committed to safeguarding and aims to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between all faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Job Role / Responsibilities:

Reporting to the Head of Inpatient Billing, the Associate will serve as the Team Leader. This role involves overseeing 365 days operational activities by maintaining the staffing, training, and coaching the billing staff. The Associate will also represent the billing office in cross-departmental meetings. The primary responsibilities include ensuring the accurate capture of all inpatient revenues, delivering error-free bills to customers, doing billing related accounting activities, and maintaining related KPIs.

You will be responsible for:

• supervise billing team to ensure providing final bills at the time of patient discharge
• bill finalization by ensuring transfer of all charges to patient bill
• clearance of discharge against credit balance
• prepare different reports of billing section
• liaise with various service departments to record correct charges and resolve billing quarries
• co-ordinate between patient and Financial Counsellor to resolve the billing queries to ensure patient satisfaction
• monitoring of payment transfer into bill
• monitor the posting of exception report
• responsible for responding of inpatient billing complaints received from Patient Experience department
• leading Price update activities
• deliver presentation to different work groups about the billing function
• review and reporting compliance of defined billing practice across hospital and taking corrective and preventive measures to address variance in practice
• prepare monthly performance report of the Billing office
• monitoring and preparing monthly KPI reports
• prepare package report
• perform task in placement of junior and senior staff when require.

Eligibility Criteria / Requirements:

• graduate, however, postgraduate will be preferred
• At least 4 years’ experience in Billing or Finance department
• supervisory skills – ability to lead the team
• highly customer and business oriented
• computer literate with sound knowledge of billing /accounting applications
• detail oriented, and problem solver
• good interpersonal and communication skills
• understanding of medical terminology.

Comprehensive employment reference checks will be conducted.