Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
As an Associate Manager of Customer Success - SMB, you will report to the Sr. Manager(s) of Customer Success, SMB Save Team. You will be responsible for leading a team of Customer Success Associates in our Pakistan offices to achieve their goals aligned with customer satisfaction, retention and growth. You will work with all members of the customer Success leadership team along with other departments to ensure that our CSA’s are able to help our customers achieve business success through Motive’s suite of solutions. You will also be responsible for supporting your team as they manage a live queue and/or programs to effectively retain customers through positive relationship-building, active listening, strategic problem-solving and a customer-oriented approach.
What You’ll Do:
What We’re Looking For:
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
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