Associate, Human Resources
Entity: Aga Khan University
Location: Karachi
Introduction to the Aga Khan University:
Chartered in 1983, Aga Khan University (AKU) is a private, autonomous, and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programs and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda, and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact, and access; and AKU is a model of academic excellence and an agent of social change.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
Job Roles / Responsibilities:
Reporting to Manager HR, you will play an integral role assisting in the provision of operational support to Business Partners, Centre of Expertise and the wider business performing transactional and/or administrative HR activities.
The candidate will be responsible to:
- Process employee resignations by formally issuing a Resignation Acceptance Letter.
- Update HR systems with resignation details, maintain compliance records, coordinate clearance from relevant departments, and ensure timely settlement of terminal benefits.
- Facilitate the contract renewal process by obtaining formal approval from the department head and issuing the extension letter to the employee.
- Coordinate the employment confirmation process by gathering feedback and approval from the reporting manager and business head, followed by issuing a formal confirmation letter.
- Ensure timely delivery of HR-related letters (resignation acceptance, contract extension, confirmation, etc.) via email or hard copy and update HR records accordingly.
- Provide support to employees by addressing HR-related queries and concerns, ensuring a positive employee experience.
- Track and maintain key performance indicators (KPIs) for severances, contracts and confirmation.
- Perform any other tasks assigned by the supervisor or Head of Department.
Requirements:
You must have:
- Bachelor's degree
- proven track record of providing People/HR administrative support to a large, multi-site, multi-disciplined organisation
- experience of assisting with HR Processes
- proficient in the use of IT, good working knowledge of Microsoft Applications such as Word, Excel & Outlook
- problem solving and managing tight deadlines
- prioritisation of own workload in a busy office environment
- accurate and timely data entry onto people systems – ensuring the ongoing integrity of data
- maintenance of up-to-date filing system – Inc. electronic files
- able to communicate effectively with people at all levels in both writing and verbally
- understand and be able to articulate information appropriately, delivering the right message at the right time in the right manner
- able to engage and influence peers, colleague, and stakeholders
- focuses on priorities and deliverables and follows up to ensure goals are achieved
- able to manage multiple tasks effectively and focus on priorities and deliverables
- act as a role model for the institution's values and behaviors
- self-disciplined in allocating and utilizing their time
- able to always consider the impact on the customer
- keeps abreast of all issues that may impact the customer
- able to maintain own continuous professional development (CPD) and knowledge of ‘best practice’ in the administration area
- attends and engages fully in any learning and development activities that are deemed appropriate by line management.
Comprehensive employment reference checks will be conducted.
