Associate – Credit and Collections, Patient Business Services Department.

Position:Associate– Credit and Collections, Patient Business Services Department.

Entity: Aga Khan University

Location: Karachi

Introduction to the Aga Khan University:

Chartered in 1983, it is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, Aga Khan University (AKU) provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact, and access; and AKU is a model of academic excellence and an agent of social change.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Job Role / Responsibilities:The Associate Credit and collection section is expected to deal mainly with the Corporate Credit Business function for its seamless operations. The core purpose of this position is to ensure collection targets are met and the age of debts are maintained within defined limits. The person holding this position deals with corporate clients for monitoring credit revenue through patient discharge report, and deposit status report of onboard patients. Liaise with Billing, Financial Counselor, Service Line management and faculty for resolving billing and treatment related queries.

• Daily follow up for collection of hospital debts from assigned clients.
• Maintain records of all collection activities through file notes, Bank Statements, Dashboard, KPI’s, Recovery report.
• Maintain receivable days withing defined benchmark.
• Maintain age bracket of debts within acceptable range.
• Monitor billing submission timelines from billing office to ensure collection of debt withing defined credit cycle.
• Regular liaison with cashiering function and client for appropriate adjustment of remittance.
• Lead resolving billing and clinic related queries from clients till closure.
• To perform reconciliation activity on behalf of collection team
• Prepare and circulate of corporate patient refund.
• Prepare and circulate daily performance report.
• Donor billing/ international insurance follow up and recovery.
• Identify companies, collect evidence to support nonperforming companies/ cases write-off for management approval.
• To train new hire on corporate follow up and recovery process.

Requirements:

• Graduate, however, postgraduate will be preferred. 
• At least 3 years’ experience in the field of Credit & Collections / Customer relationship management.
• Experience in working for Corporate Clients.
• Highly customer and business oriented
• Excellent communication (written and verbal) and interpersonal skills.
• Target oriented.
• Good computer and analytical skills.
• Familiarity with medical terminologies and healthcare industry.Comprehensive employment reference checks will be conducted.