Grade Level (for internal use):
TheTeam:
This team partners with globalDatafeed Application Specialists, Product Development, Product Management and Sales Teams to provide quality technical assistance to our external Enterprise Data Delivery Solution customers. This includes client-site environment sizing, product deployment, configuration, and performance tuning.
TheImpact:
You will be able to contribute to customers, the team and company in meaningful ways. You will be integrated into a group with high expectations, focus on quality user experiences and can expect to make a significant impact by demonstrating your technical knowledge and skills. Your position is essential as it is the link between the end-user and our ChannelsData Delivery Products/Solutions. Combining expertise in our product and content offerings with a deep understanding of our customer profiles and target markets, you will act as a consultant providing the best and most efficient ways for our customers to use our toolsto achieve quality resultsintegrating our data into their internal mission-critical operational workflows and data environments.
What’s in it for you?
Build a career with a global company
Partner with other product specialists and customers as a technical consultant
Interact directly with clients and resolve challenging technical issues
Learn the global financial markets and related content workflow needs
Grow and improve your skills by working on enterprise level products and new technologies
Experience different challenges on a daily basis
Responsibilities:
Be a technical product specialist for our ChannelsData Delivery solutions and provide in-depth technical assistance to clients
Deploy/Support our Xpressfeed Loader application on our client’s enterprise level environments
Assist in solution sizing, deployments, configurations and troubleshooting on-the-go
Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales’ opportunities
Bring new ideas for innovation and automation excellence into the technical support process and build tools that will help replicate, troubleshoot, and resolve client issues
Research and gain knowledge on the rapidly evolving product offerings
Assess the technical dynamics within client environments that might impact productperformance and recommend changes for improvement
Involved in product strategy, roadmaps, anduser-acceptance testing
Client-side solution deployments, implementations, upgrades, and migrations
Be the voice of the customers for product enhancements
What We’re Looking For:
CoreQualifications
Degree in Computer Science, Information Systems, or equivalent experience
Excellent communication skills (verbal, written and presentation)
Demonstrated technical troubleshooting and problem-solving skills, resourcefulness, attention to detail, quality, and follow-through
Technical product support or technical sales experience
Must be confident and energized leading client-facing technical discussions
Experience with software deployments & configuration
Windows and Linux operating system knowledge
SQL query skills
Experience with cloud environments (AWS, MS Azure and/or Google Cloud)
Solid knowledge of AWS (EC2, RDS/Aurora) environments
Sizing, standing-up and deploying software and databases in AWSa PLUS
Self-starter with ability to keep pace with rapid changes in evolving technologies
Highly Desired Knowledge, Skills & Experience
Finance related experience or degree
Capital markets (financial, credit, trading, benchmarks/indexes, industries, etc.)
SQL Server, Oracle, PostgreSQL and/or MySQLa PLUS
Windows services and/or Linux daemon processes
Windows system administration/security
Linux administration/security
Database administration
FTP Protocols (FTP, SFTP, FTPS, etc.) & features/commands
Proxies (HTTP/FTP)
Network & Security Protocols
Open source / evolving databases
Product strategy and product development lifecycles (agile/scrum)
Dataintegration concepts & techniques
Data modeling, big data & alternative/unstructureddata
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
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