Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Vice President QC, Human Resource Advisory
Business : Human Resources
Principal responsibilities
- Help Establish a robust Quality Assurance (QA) culture across HR Advisory.
- Ensure accurate and timely output of Quality Checking, ensuring results are accurately recorded as per accepted standards. Demonstrates effective, timely communication with key stakeholders related to individual cases.
- Identify performance improvement opportunities for Investigators and provide feedback to Line Managers and Investigators that will enhance the quality of investigations.
- Identify themes of repeated quality issues and or improvements to current policy and process, working with Independent Quality Assurance to drive improvements.
- Act as a Quality SME for Investigators and Line Managers.
- Establish effective relationships with Independent Quality Assurance.
- Develop and maintain a collaborative working relationship with relevant HR Advisory Investigators and other relevant functions, key business stakeholders both internal and external as directed.
- Maintain and observe all HSBC control standards and observe the Group HR FIM, including adherence with recommendations made by internal/external auditors and external regulators.
- Highlight where processes could be improved or simplified.
- Ensure all QC work is completed to standards set within Investigation QA , applying Global and Local instruction knowledge for area being assessed i.e. considering any local dispensations, sampling based on risk.
- Use the ServiceNow tools to manage queries effectively, ensuring case details are logged accurately and no data or privacy risk concerns.
