Assistant Manager, Platform

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

The pandas have embarked on an inspiring journey to serve “Meal for Every Table.” This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table. 

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a “Assistant Manager, Platform” and play your part in the “Dmart Operations Domain.” 

On this journey, you will report to “Lead, DC Operations”

Your Responsibilities will include: 

Operations Coordination:

• Assist in daily inbound and outbound operations, ensuring timely receipt and dispatch of FMCG products.
• Oversee the coordination with the 3PL partner to ensure smooth warehouse operations, including receiving, storing, and shipping.
• Monitor stock levels and ensure correct storage practices are followed.

Inventory Management:

• Assist in inventory control processes, ensuring accurate stock counts and reporting any discrepancies to the Manager.
• Collaborate with the team to minimize stock shrinkage and maintain an optimal inventory level.
• Conduct regular cycle counts and physical inventory audits with the 3PL partner.

Quality Control:

• Ensure that all FMCG products are handled in compliance with quality standards and best practices.
• Conduct periodic inspections of the warehouse to ensure products are stored properly and meet quality standards.
• Communicate any quality issues with the 3PL partner and escalate critical matters to the Manager.

Process Support:

• Support the implementation of process improvements to enhance operational
• efficiency and reduce delays.
• Assist in documenting SOPs and work instructions to maintain consistent
• performance in operations.
• Suggest improvements based on daily observations of the operation and feedback from the 3PL partner.

3PL Liaison:

• Act as the point of contact between the company and the 3PL service provider,
• facilitating smooth communication.
• Monitor 3PL performance, ensuring compliance with agreed KPIs and timelines.
• Report operational issues or challenges from the 3PL to the Manager and support the
• resolution process.

Health & Safety Compliance:

• Ensure all activities in the DC adhere to health, safety, and hygiene regulations.
• Conduct routine checks to ensure the 3PL is complying with safety standards.

Your role in this journey requires the following: 

• Bachelor’s degree in Supply Chain, Logistics, or a related field.
• 3-4 years of experience in warehouse operations, logistics, or a similar role in the FMCG sector.
• Experience coordinating with 3PL providers is preferred.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy in handling inventory.
• Good communication and coordination abilities, especially with external vendors.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Basic understanding of warehouse management systems (WMS) is a plus

What does your playfield look like?  

• We work in a flexible but fast paced environment.
• We start and end with customers to deliver exceptional service.
• We love to innovate, prioritize, decide, and deliver. 
• We love what we do, and we don’t rest until our targets are achieved.. So if you’re also someone who is driven until the dream is achieved, come join us.