Assistant Manager, Platform

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Operations Coordination:

• Assist in daily inbound and outbound operations, ensuring timely receipt and dispatch of FMCG products.
• Oversee the coordination with the 3PL partner to ensure smooth warehouse operations, including receiving, storing, and shipping.
• Monitor stock levels and ensure correct storage practices are followed.

Inventory Management:

• Assist in inventory control processes, ensuring accurate stock counts and reporting any discrepancies to the Manager.
• Collaborate with the team to minimize stock shrinkage and maintain an optimal inventory level.
• Conduct regular cycle counts and physical inventory audits with the 3PL partner.

Quality Control:

• Ensure that all FMCG products are handled in compliance with quality standards and best practices.
• Conduct periodic inspections of the warehouse to ensure products are stored properly and meet quality standards.
• Communicate any quality issues with the 3PL partner and escalate critical matters to the Manager.

Process Support:

• Support the implementation of process improvements to enhance operational
• efficiency and reduce delays.
• Assist in documenting SOPs and work instructions to maintain consistent
• performance in operations.
• Suggest improvements based on daily observations of the operation and feedback from the 3PL partner.

3PL Liaison:

• Act as the point of contact between the company and the 3PL service provider,
• facilitating smooth communication.
• Monitor 3PL performance, ensuring compliance with agreed KPIs and timelines.
• Report operational issues or challenges from the 3PL to the Manager and support the
• resolution process.

Health & Safety Compliance:

• Ensure all activities in the DC adhere to health, safety, and hygiene regulations.
• Conduct routine checks to ensure the 3PL is complying with safety standards.

• Bachelor’s degree in Supply Chain, Logistics, or a related field.
• 3-4 years of experience in warehouse operations, logistics, or a similar role in the FMCG sector.
• Experience coordinating with 3PL providers is preferred.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy in handling inventory.
• Good communication and coordination abilities, especially with external vendors.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Basic understanding of warehouse management systems (WMS) is a plus