Assistant Manager, Performance

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

The pandas have embarked on an inspiring journey to serve “Meal for Every Table.” This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table. 

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as “Assistant Manager, Performance” and play your part in the Operations Domain. 

On this journey, you will report to Senior Manager, Logistics Optimization.

Responsibilities:

Data Analysis & Performance Monitoring:

• Conduct in-depth analysis of logistics data to monitor performance KPIs, identify trends, and uncover areas for operational improvement.
• Develop and maintain dashboards and reports to provide real-time insights into logistics performance metrics, including delivery times, cost per order, and rider utilization.
• Prepare and present regular reports to senior management, highlighting key insights, challenges, and recommendations for improvement.
   

Rider Payout Planning:

• Oversee the cost per order (CPO) budget, ensuring costs align with business objectives and implementing strategies to reduce operational expenses.
• Collaborate with finance teams to set CPO targets, monitor deviations, and implement corrective actions when necessary.
• Design and implement earnings plans for riders to incentivize performance while maintaining cost efficiency.
• Analyze market conditions like rider utilization, inflation, and competitor intel to adjust rider earnings as needed to maintain rider experience.
   

Logistics Optimizations:

• Manage and optimize vendor delivery radiuses to ensure efficient and timely deliveries, minimizing delivery time and enhancing customer satisfaction.
• Work with cross-functional teams to analyze vendor performance within specific radius, adjusting areas based on demand and logistics capabilities.
• Support expansion into new geographical areas by developing and executing logistics strategies that meet growth targets and adapt to regional specifics.
• Plan for logistics growth in alignment with market demand, ensuring sufficient capacity and optimal utilization.
• Monitor fleet utilization rates and implement improvements to maximize resource efficiency, reduce idle time, and enhance fleet performance.
• Collaborate on process improvements and introduce best practices for logistics operations, fostering a culture of continuous improvement.

Your role in this journey requires the following:

• 1-2 years of experience in Data Analytics.
• Experience with SQL, Python, or other data manipulation tools.
• Experience with Data Visualization Tools like Tableau and Looker Studio.
• Excellent Interpersonal and stakeholder management skills required.
   

What does your playfield look like?  

• We work in a flexible but fast paced environment.
• We start and end with customers to deliver exceptional service.
• We love to innovate, prioritize, decide, and deliver. 
• We love what we do, and we don’t rest until our targets are achieved. So if you’re also someone who is driven until the dream is achieved, come join us.